Join a global, data-driven organization focused on empowering financial institutions with market intelligence and customized solutions. We're seeking a Client Success Associate (CSA) to join our Client Experience team, playing a critical role in supporting key accounts across the Americas region.

Responsibilities:

• Support Client Success Managers in managing a portfolio of enterprise clients, helping to ensure engagement, satisfaction, and retention.
• Assist with onboarding to provide a seamless client experience from implementation to delivery.
• Develop a deep understanding of client goals and workflows.
• Leverage CRM tools to track client interactions, monitor usage trends, and generate actionable insights. 
• Coordinate internally to improve and document key processes and client-facing procedures.
• Work closely with Product and Engineering teams to communicate client feedback and help shape future product enhancements.
• Take on additional projects and responsibilites as required to support the broader team goals. 

Qualifications:

• Prior experience working with OTC market data or in a financial data-focused organization.
• Demonstrated success in a B2B, client-facing role within a fast-paced environment.
• Strong written and verbal communication skills in English. 
• Eagerness to learn both technical and financial aspects of the business.
• Familiarity with CRM systems such as Salesforce and the Microsoft Office suite.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Brian Keane