Credit & Collections Analyst

Position Summary

We are seeking a detail-oriented and analytical Accounts Receivable & Credit Analyst to support credit risk management and collections processes while ensuring timely collection of outstanding receivables. This role plays a critical part in protecting company assets, optimizing cash flow, and maintaining strong customer relationships.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and ensures compliance with established company credit policies and procedures.

Key Responsibilities

• Conduct daily outbound collection calls to customers and coordinate with Sales Representatives and Managers regarding account status.

• Manage a portfolio of accounts, including National Accounts, High Profile Accounts, and specialty accounts.

• Handle inbound and outbound collection communications while maintaining professional customer relationships.

• Reconcile customer accounts to ensure accuracy and integrity of Accounts Receivable balances.

• Run and analyze aging reports, unapplied cash reports, short pay reports, aged items over 180 days, and other AR-related reports.

• Investigate and resolve account discrepancies including short pays, pricing disputes, freight issues, tax discrepancies, and unapplied credits.

• Escalate delinquent or high-risk accounts to management and provide weekly/monthly portfolio updates.

• Notify sales personnel of blocked orders, potential problem accounts, and reconciliation issues.

• Process offsets, write-off requests, and confirm proper application of payments.

• Identify and manage credit risk exposure for assigned accounts.

• Review financial statements, D&B reports, bank references, and trade references to evaluate creditworthiness.

• Assign and maintain appropriate credit limits within company guidelines.

• Request additional credit documentation as needed to assess ongoing risk.

Qualifications

• 3+ years of experience in Credit, Collections, or Accounts Receivable.

• Experience managing larger or high-profile account portfolios preferred.

• Strong analytical and reconciliation skills.

• Ability to interpret financial statements and credit reports.

• Excellent communication skills with the ability to interact with customers and senior leadership.

• Proficiency in Excel and ERP/accounting systems.

• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Core Competencies

• Attention to Detail

• Risk Assessment & Credit Analysis

• Conflict Resolution

• Financial Reporting & Reconciliation

• Cross-Functional Collaboration

• Time Management

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright