Customer Care Specialist (7788665-AS)
Overview
 $18 - $18/hour Florida -- Jacksonville  Permanent
Customer Care Specialist I
Location: Jacksonville, FL
Job Type: Full-Time
About the Role
We are seeking a Customer Care Specialist I to serve as the first point of contact for customers. This entry-level position is focused on delivering exceptional customer service by responding to inquiries, processing orders and quotes, and resolving basic customer issues.
The ideal candidate will be detail-oriented, customer-focused, and eager to build a foundation in an office-based customer service and order management environment.
Key Responsibilities
Customer Support
- Respond to customer inquiries via phone and email in a timely, professional manner
- Provide accurate information regarding products, services, and order status
Issue Resolution
- Resolve basic customer concerns related to orders, accounts, and product information
- Escalate more complex issues as needed
Order & Quote Processing
- Enter, modify, cancel, and confirm customer orders and quotes
- Ensure all order details are accurate, including product selection, shipping, and payment information
- Follow up on pending or delayed orders and provide updates to customers
Product Knowledge
- Learn and apply foundational knowledge of products, services, and policies
- Use knowledge to provide accurate customer support
Documentation
- Accurately record customer interactions and order activity in ERP or related systems
- Support a seamless order-to-cash process through consistent data entry
Team Collaboration
- Partner with internal teams to resolve customer needs
- Contribute to a collaborative and supportive team environment
Customer Experience
- Deliver high-quality service focused on customer satisfaction and relationship building
Qualifications
Education
- High school diploma or equivalent required
- Additional education is a plus but not required
Experience
- 0–2 years of customer service experience
- Experience in retail, hospitality, or other customer-facing roles is a plus
Skills & Competencies
Communication
- Strong verbal and written communication skills
- Ability to clearly explain information to customers and internal partners
Customer Service
- Positive, service-oriented mindset with a passion for helping others
Attention to Detail
- Accurate data entry and documentation skills
- Ability to manage multiple requests and follow through consistently
Problem Solving
- Ability to resolve basic issues and escalate when appropriate
Time Management
- Ability to prioritize tasks and manage workload in a fast-paced environment
Technical Skills
- Basic proficiency in Microsoft Office (Outlook, Excel, Word)
- Ability to learn and use ERP and other internal systems
Teamwork
- Works well in a collaborative environment and supports team goals
Additional Competencies
- Accountability and reliability in daily responsibilities
- Professionalism in all interactions
- Ability to follow procedures and maintain quality standards
Work Environment & Physical Requirements
- Primarily office-based role
- Extended periods sitting and using a computer
- Frequent communication via phone and email
- Regular attendance and punctuality required
- Occasional bending, reaching, and lifting of office materials
Why This Role
- Entry-level opportunity to build a career in customer service and operations
- Exposure to ERP systems and order management processes
- Structured training and development environment
- Collaborative, team-focused workplace
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
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