Essential Duties & Responsibilities

• Provide technical support to end users in person, via phone, and electronically.

• Diagnose and resolve hardware, software, and application issues.

• Research and troubleshoot technical inquiries using available resources.

• Clearly explain technical solutions to non-technical users.

• Administer and support a variety of applications and systems.

• Monitor, track, and document issues, incidents, and resolutions.

• Identify, escalate, and prioritize urgent issues as necessary.

• Assist team members within areas of specialization and share knowledge.

• Communicate key updates, challenges, and resolutions with the team.

• Participate in a rotating 24/7 on-call schedule.

• Support continuous process improvement initiatives.

• Perform other duties as assigned.

Qualifications

Experience:

• Minimum 2 years of customer service or technical support experience.

Education:

• High school diploma or GED required.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Bradley Wallace