Case Manager - Job Description

We are seeking a dedicated and compassionate Case Manager to support homeless veterans and their families. In this role, you will be responsible for managing a caseload of 15 to 25 clients, providing comprehensive support to help them achieve stability and improve their quality of life. Your role will involve a variety of tasks from securing housing to assisting with obtaining essential documents such as driver's licenses and Social Security cards.

Key Responsibilities:

• Client Support: Serve as a primary point of contact for clients, providing assistance in various areas including securing housing, obtaining essential documentation, and preventing homelessness.
• Case Management: Conduct weekly check-ins with clients to monitor progress and address any emerging needs.
• Appointments and Transportation: Accompany clients to appointments and housing checks as needed, utilizing company vehicles. Ensure that clients meet their scheduled appointments and maintain necessary follow-ups.
• Documentation and Reporting: Maintain accurate and up-to-date records of client interactions, progress, and any other relevant information.
• Collaboration: Work closely with other service providers and community resources to coordinate care and support for clients.
• Compliance: Ensure adherence to all organizational policies and procedures, including maintaining confidentiality and privacy of client information.

Requirements:

• Driving Record: Must possess a clean driving record with less than 3 points.
• Background Check: Ability to pass a federal background check, fingerprint test, and drug screening prior to starting.
• Skills: Strong organizational and interpersonal skills with a demonstrated ability to manage multiple tasks and prioritize effectively.
• Compassion: A genuine commitment to supporting homeless veterans and their families, with the ability to build trust and rapport.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Evelyn Johnson