Job Title: Collections Representative
Location: Nashville, TN 37013 (Hybrid – 3 days remote, 2 days onsite; Onsite required during training)
Schedule Options: 7:00 AM–4:00 PM | 8:00 AM–5:00 PM | 9:00 AM–6:00 PM
Department: Accounts Receivable / Collections
Reports To: Collections Manager

Job Summary:

We are seeking a professional, personable, and detail-oriented Collections Representative to join our growing in-house collections department in Antioch, TN. This hybrid role is responsible for handling high-volume collections on returned checks (NSF), providing exceptional customer service, and supporting account resolution while maintaining strong business relationships. The ideal candidate has B2B or B2C collections or accounts receivable experience, thrives in a fast-paced environment, and is comfortable with ERP systems, Microsoft Office, and customer communication.

Key Responsibilities:

• Manage and follow up on a high volume of returned (NSF) checks—500 to 800 monthly—shared among the team.

• Conduct outbound collection efforts through phone calls, emails, and letters to resolve outstanding account balances.

• Handle a high volume of inbound calls from customers seeking to resolve check payment issues in a professional, customer-focused manner.

• Pull and review data from banking systems and ERP platforms to reconcile and reverse payments in customer accounts as needed.

• Maintain accurate records and documentation of all collection activities.

• Respond to and manage communications in shared group email inboxes.

• Prepare and send mail and overnight packages on behalf of the collections team.

• Collaborate cross-functionally with internal departments to resolve account issues and support customer retention.

• Assist leadership with reporting and follow-up tasks as requested.

• Perform other duties as assigned.

Qualifications:

Minimum Requirements:

• Bachelor’s degree or equivalent work experience.

• At least 1 year of experience in collections, accounts receivable, or customer service.

Preferred Qualifications:

• 2+ years of B2B collections or AR experience.

• Experience with handling debits/credits and understanding accounting concepts.

• Strong customer service background with the ability to resolve issues empathetically and efficiently.

Skills & Competencies:

• Proficiency in Microsoft Outlook, Excel, and Word.

• Comfortable navigating multiple ERP systems and managing account information across platforms.

• Excellent communication skills, both verbal and written.

• High learning agility with the ability to handle multiple tasks or projects simultaneously.

• Strong math and analytical skills, including ability to calculate percentages, rates, and understand account balances.

• Customer-first mindset—focus on resolution, retention, and relationship-building rather than transactional collections.

Work Environment:

• Hybrid schedule (3 remote days, 2 onsite) after initial onsite training.

• Fast-paced, collaborative environment with a focus on professional, friendly, and solution-oriented customer interactions.

• This is not a third-party collections environment—our approach is more personable, with a focus on retaining valuable customer relationships.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Avery Nolan