We are seeking a detail-oriented professional to support day-to-day operational functions and provide high-quality administrative and customer service assistance within a fast-paced trading environment. This role plays a key part in ensuring accurate trade documentation and delivering exceptional support to internal teams and external clients. 

Responsibilities:

• Enter and update trade data across multiple systems and exchanges.
• Ensure accuracy and timely entry of transactions.
• Revise, validate, and resend trade records as needed.
• Support internal trading teams with deal documentation and other ad hoc requests.
• Serve as the first point of contact for all trade confirmation calls and error resolution.
• Update and maintain client account records, including contact details, account changes, and fee updates.
• Stay up to date on all relevant company policies and ensure adherence to risk management and compliance protocols.

Qualifications:

• Prior experience in a customer support, administrative, or operations-focused role.
• Proficiency in Microsoft Office, especially Excel.
• Comfortable handling high call/email volume with professionalism.
• High attention to detail with a commitment to accuracy.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Brian Keane