Accepting Candidates

The Customer Care Specialist I serves as the first point of contact for customers, providing responsive, accurate, and professional support across phone and email channels.

This entry-level role focuses on delivering a high-quality customer experience by handling inquiries, processing orders and quotes, resolving basic issues, and maintaining accurate records.

The position is designed to build foundational skills in customer service, administrative processes, and ERP-based order management within a structured office environment. This candidate must be Bi-lingual, speaking English and Spanish. 

Essential Functions, Duties, and Responsibilities

Customer Support

• Respond to customer inquiries via phone and email in a timely, professional, and accurate manner

Issue Resolution

• Resolve basic customer issues related to order status, product information, account questions, and service support

• Escalate more complex issues to appropriate internal teams as needed

Order & Quote Processing

• Process customer orders and quotes, including creation, modification, cancellation, and confirmation

• Ensure all orders are accurately entered into the system with correct product, pricing, shipping, and payment details

• Monitor open orders and follow up on pending or delayed shipments, providing timely customer updates

• Process order adjustments and ensure accuracy throughout the order lifecycle

Product Knowledge

• Develop and apply foundational knowledge of products, services, and internal policies to support customer inquiries

Documentation & Systems

• Accurately document all customer interactions, inquiries, and resolutions in the ERP system

• Maintain data integrity to support an effective order-to-cash process

Team Collaboration

• Work closely with internal teams to resolve customer needs and ensure smooth workflow across departments

Customer Satisfaction

• Deliver consistent, high-quality service to promote customer satisfaction, trust, and long-term loyalty

Qualifications

Education

• High school diploma or equivalent required

• Additional education is a plus but not required

Experience

• 0–2 years of customer service experience

• Experience in retail, hospitality, or other customer-facing roles is preferred but not required

Knowledge, Skills, and Abilities

• Communication: Strong verbal and written communication skills; ability to clearly convey information to customers and colleagues

• Customer Service Orientation: Positive, service-driven mindset with a focus on responsiveness and professionalism

• Attention to Detail: High level of accuracy in documentation, order entry, and follow-up activities

• Problem Solving: Ability to identify issues and apply standard procedures to resolve them effectively

• Time Management: Ability to prioritize tasks and manage multiple inquiries in a fast-paced environment

• Technical Proficiency: Basic proficiency in Microsoft Office (Outlook, Excel, Word) and ability to learn ERP and internal systems

• Teamwork: Ability to collaborate effectively and support team goals

• Accountability: Ownership of assigned tasks with consistent follow-through and reliability

• Professionalism: Demonstrates integrity, respect, and adherence to organizational policies and procedures

Core Skill Requirements

• Typing and computer system usage

• Data entry, record keeping, and information retrieval

• Organization and task prioritization

• Basic mathematical concepts (addition, subtraction, fractions, decimals, percentages)

• Ability to research, analyze, and interpret information

• Ability to verify data accuracy and maintain logs/records

• Written and verbal communication skills

• Ability to present information in group or team settings (as needed)

• Ability to investigate issues and recommend appropriate actions