Position Overview

We are seeking a Customer Care Specialist to serve as the first point of contact for customers. This entry-level role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service. The Customer Care Specialist will respond to customer inquiries, process orders and quotes, resolve basic issues, and ensure a positive customer experience across multiple communication channels.

This position offers an excellent opportunity to gain experience in a professional office environment while building strong customer service and administrative skills.

Key Responsibilities

Customer Support

• Respond to customer inquiries via phone and email in a professional, timely, and accurate manner.
• Provide exceptional customer service and maintain positive customer relationships.

• Process customer orders and quotes, including order placement, modifications, cancellations, and confirmations.
• Ensure all order information is entered accurately into company systems.
• Follow up on pending or delayed orders and communicate updates to customers.
• Verify product selection, shipping information, and payment details.

• Assist customers with order status inquiries, product information requests, and account-related questions.
• Resolve routine customer concerns and escalate more complex issues when appropriate.

• Accurately document customer interactions, inquiries, and resolutions within company systems.
• Maintain detailed records to support efficient order processing and customer service operations.

• Develop and maintain knowledge of company products, services, and policies to provide accurate customer support.

• Work closely with team members and other departments to ensure customer needs are met efficiently.
• Contribute to a positive and collaborative work environment.

• Build rapport with customers while delivering a high level of service.
• Support customer retention through responsive and helpful communication.

Qualifications

Education

• High School Diploma or equivalent required.
• Additional education or certifications are a plus but not required.

Experience

2+years of customer service experience preferred.

• Experience in retail, hospitality, call center, or other customer-facing roles is a plus.

Skills & Abilities

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to learn company software and ERP systems.
• Strong organizational and time-management skills.
• Dependable, professional, and accountable work ethic.
• Ability to work independently and as part of a team.

Bilingual Candidates

• Bilingual candidates are encouraged to apply.
• Additional compensation is offered for qualified bilingual candidates.

Physical Requirements

• Ability to sit for extended periods.
• Frequent computer and screen use.
• Ability to communicate effectively by phone and email.
• Ability to read, write, hear, and speak clearly.
• Occasional bending, reaching, and grasping.
• Regular and reliable attendance required.

Why Join Us?

• Competitive pay
• Entry-level opportunity with room for growth
• Professional office environment
• Supportive team culture
• Valuable experience in customer service and operations

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright