Customer Service Representative – Revenue Management Department

• Pay: $20/hour
• Schedule: Hybrid, Full-Time (8:30 AM - 5:00 PM) Hybrid WFH on Fridays arfter training
• Location:, Kendall Office – Miami
• Training: Onsite for 4-8 weeks

Position Summary:
We are seeking Customer Service Representatives to join our Revenue Management team. In this role, you will ensure compliance with HIPAA regulations while assisting patients, attorneys, and internal/external customers with billing inquiries and account resolutions for all BHSF facilities.

Key Responsibilities:

• Validate patient identity and demographic information.
• Analyze patient account balances and review billed services in detail.
• Identify and resolve customer concerns, including coordinating with departments such as Financial Assistance, Charge Review, Patient & Guest Services, and Claims Management.
• Process contractual adjustments according to Managed Care contracts.
• Respond to all incoming calls in a high-volume call center setting.
• Utilize system resources to promptly resolve patient issues.
• Process and document incoming patient mail within a 7-10 day timeframe.

Qualifications:

• High School Diploma, GED, or equivalent training/experience.
• Minimum 2 years of customer service experience in a healthcare call center.
• Proficient in medical terminology and revenue codes.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• Detail-oriented with strong problem-solving, math, writing, and interpersonal skills.
• Bilingual (preferred).
• Ability to handle challenging callers, multitask, and work under pressure to meet deadlines.
• Experience in a healthcare environment is required.

Work Environment:

• Hybrid schedule after completion of 4-8 weeks of onsite training at the Kendall office.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. 

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright