Job Posting: Claims Processor

Position Overview
We are seeking a dedicated and detail-oriented Claims Processor to join our team. In this role, you will provide full assistance to all parties involved in the claims process, ensuring the timely and accurate evaluation and resolution of claims. This is an in-office position requiring strong communication skills and adherence to schedules.

Key Responsibilities

• Claims Management: Extend full assistance to all parties to obtain claim information and documentation. Review reported claims, conduct analysis, and ensure all required documentation is accounted for before final approval.

• System Updates: Update the computer system with comprehensive notes on all claims activity, including conversations, correspondence, and payments.

• Claim Documentation: Prepare and submit required claim resolution documentation to the Work-Up team for final review and disposition.

• Customer Assistance: Answer inbound calls in a call center environment, addressing inquiries regarding claims status, required documentation, and settlement breakdowns.

• Collaboration: Maintain regular follow-ups (at least every 30 days) on open claims and keep all relevant parties informed.

Contribution to Business Success
Your role ensures that Dealers, Lenders, and Policy Holders receive the support they need during the claim evaluation process. By adhering to state and company guidelines, you help maintain our reputation for excellence and reliability.

Specific Functions

• Validate and review documents sent by customers, lenders, insurers, and dealers to confirm they belong to the contract holder and are applicable to the vehicle.

• Keep detailed records of all claim activities in the system.

• Follow-up regularly on open claims to ensure timely resolution.

• Maintain accountability and adhere to scheduled work hours.

Job Incentives

• Opportunity to participate in quarterly incentive plans upon conversion to a full-time employee, based on factors such as customer service skills and accountability.

Training

• A comprehensive 4–6 week training program will be provided to enhance product knowledge, job functions, and call handling skills.

Behavioral Expectations

• Foster a positive work atmosphere through open, honest, and civil communication with customers, clients, co-workers, and management.

• Apply reasonable standards in tone and language, aligning your conduct with the company’s vision.

Selection Criteria / Person Specification

• Experience: High School education or equivalent insurance experience. 3+ years of claims experience, call center experience, and a Property & Casualty Adjusters License (preferred).

• Knowledge: Familiarity with Property & Casualty Insurance products, GAP claims processes, and banking or finance experience is useful. Prior experience processing GAP claims with a third-party administrator is highly desirable.

• Skills: Proficient in computer use, with strong analytical, communication, and interpersonal skills.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniel Mclaughlin