Job Summary:
We are seeking a Customer Service Representative to handle warranty claims and provide exceptional support to our clients. This role involves processing warranty claims, assisting customers with inquiries, and ensuring claims are handled accurately and efficiently. The ideal candidate will have strong communication skills, attention to detail, and the ability to navigate warranty policies and procedures while delivering a high level of customer service.

Key Responsibilities:

• Handle inbound calls and emails related to warranty claims, policy coverage, and claim status.
• Assist customers with claim submissions, approvals, denials, and required documentation.
• Accurately process claims using company systems while following warranty policies and procedures.
• Investigate claims, verify customer information, and ensure compliance with contract terms.
• Resolve customer inquiries efficiently and escalate complex cases as needed.
• Work closely with service centers and vendors to obtain necessary claim details.
• Maintain detailed records of customer interactions and claims in company databases.
• Identify potential fraudulent claims and refer them for further review.

Skills & Competencies:

• Strong customer service skills with professional phone and email etiquette.
• Ability to analyze claims, solve problems, and provide clear solutions to customers.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and data entry systems.
• Excellent communication and active listening skills.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Knowledge of warranty claims processing is preferred but not required.
• Bilingual (Spanish/English) is a plus.

Qualifications:

• High School Diploma or equivalent required.
• 1-2 years of customer service experience, preferably in warranty claims or a related field.
• Experience handling claims processing, insurance, or warranties is a plus.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Lucile Stella