Job Title: Insurance Customer Service Representative
Job Type: Temporary (6+ Month Contract)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Onsite)
Compensation: $20 – $22 per hour

Position Overview:
We are seeking a dedicated and licensed Customer Service Representative to join our team on a long-term contract basis. In this role, you’ll handle inbound calls related to customer inquiries, payments, endorsements, and cancellations. This position requires a high level of professionalism and attention to detail, as you will be providing essential support to insureds, agents, and internal staff.

Key Responsibilities:

• Handle a high volume of inbound calls with a focus on exceptional customer service

• Process policy-level transactions such as cancellations, changes, and endorsements within authority limits

• Respond to questions and requests from insureds, agents, and internal departments accurately and efficiently

• Collaborate with team members on special projects to support department goals and deliver first-class service

Requirements:

• Active 440 or 220 insurance license (Required)

• Previous experience in customer service or insurance-related roles

• Strong communication skills, both verbal and written

• Detail-oriented with excellent organizational skills

• Ability to work independently and as part of a collaborative team

Additional Information:
This is a 6+ month onsite contract opportunity with potential for extension or conversion based on performance and business needs.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law

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Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Angela Rodriguez