Collections Coordinator:

Position Summary:

Our client is a large publicly traded organization, is seeking a Commercial Credit & Collections Coordinator to join their growing in-house Credit & Collections team. This is an exciting opportunity to be part of a newly formed group focused on managing and improving customer credit and collections processes. The ideal candidate will bring strong communication skills, customer service expertise, and a proactive approach to B2B collections.

Key Responsibilities:

• Manage a portfolio of commercial customer accounts to ensure timely payment of outstanding invoices.
• Contact customers via phone, email, and other channels to collect payments and resolve billing issues.
• Research and address customer disputes, short payments, and unapplied cash in collaboration with internal departments.
• Monitor account balances, payment histories, and credit limits to mitigate financial risk.
• Monitor, track, and resolve issues related to NSF (Non-Sufficient Funds) checks, including customer follow-up and coordination with internal finance teams.
• Escalate delinquent accounts following established escalation protocols.
• Maintain accurate records of collections activities in the company’s ERP and CRM systems.
• Assist in the review and assessment of new customer credit applications.
• Support month-end close processes, including account reconciliations and aging analysis reporting.
• Partner cross-functionally with Sales, Customer Service, and Billing teams to ensure a positive customer experience while protecting company assets.
• Recommend accounts for third-party collection or legal action when appropriate.
• Continuously identify opportunities to streamline and improve collections processes.

Qualifications:

• 1+ year of experience in B2B collections, credit management, or a customer service-related role preferred.
• Strong interpersonal, negotiation, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Comfortable working with ERP systems and Microsoft Office Suite (Excel proficiency preferred).
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Ability to work independently in a fast-paced, hybrid environment.
• High school diploma or equivalent required; Associate’s or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jacob Spaid