Collections / Accounts Receivable Specialist 

Location: Nashville, TN (Hybrid Schedule)

Start Date: ASAP

We are seeking motivated Collections / Accounts Receivable Specialists to join a growing new department focused on bringing operations in-house and contributing to a $4.5 million cost-saving initiative. This is a great opportunity to be part of a dynamic team with room for future growth.

Key Responsibilities:

• Manage a high volume of return checks (500-800 NSF checks monthly, divided among three team members).

• Pull data from the bank, reverse transactions in customer accounts, and lead the collection efforts for outstanding balances.

• Provide exceptional customer service during high call volume periods, particularly following check notifications.

• Maintain personable, relationship-driven communication to retain B2B customers (B2C experience is also acceptable).

• Work across multiple ERP systems, utilizing Outlook, Excel, and Word daily.

• Collaborate with teams operating in both Eastern and Pacific time zones; responsible for managing a designated regional portfolio and providing coverage as needed.

Qualifications:

• Prior B2B collections and/or accounts receivable experience preferred.

• Strong customer service skills are critical; training provided for candidates with excellent CSR backgrounds and light collections or AR experience.

• Understanding of debits and credits is highly desired.

• Proficiency with Microsoft Office applications and comfort working across multiple ERP platforms.

• Degree preferred but not required; candidates interested in leadership or management roles will need a degree.

Work Environment:

• Initial training onsite for the first week.

• Hybrid schedule: Tuesday, Wednesday, Thursday in office; Monday and Friday work from home (subject to change).

• Interview process: Initial Teams meeting, followed by an onsite interview.

EOC

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Amy Smith