Navigator – Supportive Housing Services
Location: Jacksonville, FL

We are seeking a compassionate and mission-driven Navigator to support individuals experiencing or at risk of homelessness through a supportive housing initiative. This role is ideal for someone with a strong background in healthcare or human services who is passionate about helping others navigate complex systems and regain stability.

Key Responsibilities:

• Engage and build rapport with individuals in crisis

• Assess eligibility for support programs and guide clients through the intake process

• Assist clients in obtaining required documentation (IDs, income verification, etc.)

• Provide transportation to Social Security, DMV, food stamp offices, and other essential services

• Coordinate referrals and emergency support as needed

• Maintain accurate and timely records in tracking systems

• Work closely with Eligibility Specialists and Case Managers to ensure smooth transitions

• Support clients in accessing housing, employment, and basic needs resources

Ideal Background:

• 20+ years of experience in healthcare or human services

• Direct support experience with individuals facing mental health or substance use challenges

• Trained in crisis intervention, case management, client education, and community outreach

• Experience working in psychiatry, behavioral health, or medical administration is a plus

• Comfortable working in a fast-paced, client-focused environment

Requirements:

• Associate’s degree in a related field or equivalent experience

• Valid driver’s license, insured vehicle, and clean driving record

• Must pass a Level II background check and federal drug screen

• Ability to work flexible hours as needed to meet program and client needs

This is a meaningful opportunity to make a lasting impact by helping individuals access the services and resources they need to achieve stability and independence. Join a team that values empathy, teamwork, and action.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Amy Smith