This role is responsible for the accurate and timely application of customer payments, requiring a solid understanding of company products, internal processes, business workflows, and the full Accounts Receivable (AR) cycle. The focus will be on processing and reconciling cash payments from Signode customers across a variety of contract types.

Essential Functions

• Perform daily collection calls with customers and sales representatives.
• Manage a steady flow of inbound and outbound collection calls for an assigned portfolio.
• Communicate professionally with both internal and external stakeholders, including upper-level customer contacts.
• Reconcile activity for a larger or high-profile territory, which may include National, Strategic, or Specialty accounts.
• Collaborate with customers, Sales Representatives, and Sales Managers, and notify sales personnel of potential issues such as blocked orders, short pays, short shipments, or tax discrepancies.
• Run and work aging reports, unapplied cash reports, short-pay reports, credit reports, 180+ aged items, and other project-related reports through resolution.
• Escalate past-due or problematic accounts to management and provide weekly/monthly updates.
• Perform daily account reconciliations to ensure AR accuracy, including processing offsets, write-off requests, and verifying payment applications.
• Partner with Sales on pricing, freight, and disputed invoice issues.
• Identify, evaluate, and manage credit risk, including assigning credit limits and monitoring credit exposure.
• Review submitted credit information, such as financial statements, D&B reports, and bank/trade references, to determine appropriate credit limits.

Position Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum 3 years of commercial credit and/or collections experience, supporting high-volume, high-profile accounts.
• Technical Skills: Intermediate Excel proficiency—basic functions, formulas, data formatting, pivot tables, print setup, and VLOOKUPs required.
• Industry Preference: B2B manufacturing or industrial experience is a significant plus.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Bradley Wallace