Employee Relations Specialist (Contract – Hybrid)

📍 Jacksonville, FL 32256
💼 3-Month Contract (Potential Extension)
🏠 Hybrid Schedule: Mon & Fri Remote | Tues–Thurs Onsite

Make an Impact Where People Matter Most

Are you an experienced Employee Relations professional who thrives on solving complex workplace issues and supporting leaders through challenging situations? We’re seeking an Employee Relations Specialist to join our Employment Practices team on a contract basis. In this role, you’ll lead investigations, coach leaders, and help foster a fair, respectful, and compliant workplace culture.

If you’re confident managing sensitive cases, partnering with HR and Legal, and navigating fast-paced environments—this is a great opportunity to make an immediate impact.

What You’ll Do

🔎 Employee Relations & Investigations

• Conduct timely, thorough investigations into workplace concerns including policy violations, harassment, discrimination, retaliation, and misconduct

• Develop investigation strategies, conduct interviews, analyze findings, and document outcomes clearly and objectively

• Prepare detailed written reports with recommendations and risk assessments

• Partner closely with HR and Legal teams to ensure compliance and consistent policy application

• Manage case workflows in ServiceNow, ensuring accurate documentation and timely resolution

🤝 Advisory & Coaching

• Serve as a trusted advisor to leaders, HR partners, and employees on employee relations matters

• Coach leaders on conflict resolution, workplace conduct, and performance or behavioral issues

• Provide guidance on policy interpretation and risk mitigation strategies

• Support training initiatives that strengthen leader capability in employee relations best practices

📊 Analytics & Reporting

• Maintain accurate case data and documentation within tracking systems

• Identify trends and patterns in ER issues and recommend proactive solutions

• Prepare dashboards, reports, and insights on employee relations metrics and risk areas

What You Bring

✅ Required Qualifications

• 3+ years of employee relations investigations experience in a corporate or field environment

• Hands-on experience managing investigations and cases in ServiceNow

• Strong knowledge of employment laws (Title VII, ADA, FLSA, FMLA, ADEA, harassment & retaliation laws)

• Experience managing sensitive or complex ER cases with professionalism and discretion

• Exceptional written documentation and investigation report writing skills

• Strong communication skills with the ability to influence leaders at all levels

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

⭐ Preferred Qualifications

• Experience supporting a retail or hourly workforce

• Experience coaching leaders and HR partners on employee relations strategies

• Training development or facilitation experience

• Background working in a fast-paced, highly matrixed organization

Key Competencies

• Investigative Rigor & Sound Judgment

• Conflict Resolution & Mediation

• Confidentiality & Professionalism

• Analytical Thinking & Problem Solving

• Relationship Building & Influence

• Strong Written & Verbal Communication

• Collaboration & Change Agility

Why Join Us?

• Immediate opportunity to make a meaningful impact on workplace culture

• Collaborative HR & Legal partnership environment

• Hybrid flexibility with a supportive team

• Potential for contract extension based on business needs and performance

👉 Ready to bring your Employee Relations expertise to a team that values fairness, integrity, and people-first solutions? Apply today!

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright