Collections Specialist (Bilingual – English/Spanish)

A financial institution is hiring a Collections Specialist to support its team. This is a great opportunity for candidates with customer service, call center, or entry-level banking experience who are looking to grow within financial services. In this role, you’ll work with customers to resolve past-due accounts and set up payment solutions.

Key Responsibilities

• Review accounts with overdue balances and follow up with customers
• Make outbound calls and send emails to collect payments
• Set up payment arrangements and help customers resolve delinquent accounts
• Maintain accurate and detailed notes of all interactions in internal systems
• Collaborate with internal teams to address account issues and questions
• Escalate accounts when necessary (charge-offs, legal, etc.)
• Follow company policies and ensure all collection activities remain compliant

Qualifications

• 2+ years of experience in collections, customer service, call center, or banking preferred
• Bilingual in English and Spanish required
• Strong communication skills and confidence speaking with customers
• Ability to handle sensitive or difficult conversations professionally
• Basic computer skills, including Microsoft Office and data entry systems
• Organized with strong attention to detail

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Diego Mejia