Overview:
We are looking for a Customer Service Representative to support a fast-paced warehouse and logistics operation. This role is the main point of contact for customers, handling inquiries, resolving issues, and ensuring smooth order and shipment coordination.

Key Responsibilities:

• Handle customer inquiries via phone and email in a professional and timely manner
• Provide updates on orders, shipments, and inventory
• Enter and manage orders accurately in the system
• Track shipments and follow up on deliveries
• Resolve issues related to orders, delays, or discrepancies
• Work closely with warehouse and operations teams
• Maintain accurate records of all customer interactions
• Assist with returns, exchanges, and general support requests

Requirements:

• 2–3 years of customer service experience (logistics, warehouse, or freight forwarding preferred)
• Strong communication skills (written and verbal)
• Ability to multitask in a fast-paced environment
• Experience with WMS, CRM, or similar systems is a plus
• Proficient in Microsoft Office (Excel, Outlook, Word)
• High attention to detail and problem-solving skills

What You’ll Bring:

• Strong customer-first mindset
• Ability to handle high-volume work with accuracy
• Team-oriented approach working with operations and warehouse staff

Schedule:

• Standard business hours (Monday–Friday)

Notes:
This is an urgent opening with immediate interview availability. Ideal candidates should be ready to start quickly.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

George Martinez