Overview: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our clients waste management company. In this role, you will be the primary point of contact for their customers, ensuring exceptional service delivery and addressing inquiries related to waste disposal services.

Responsibilities:

1. Customer Support:

   • Handle incoming calls, emails, and inquiries from customers regarding waste disposal services.
   • Provide accurate information about service offerings, pricing, scheduling, and service area coverage.
   • Assist customers with placing service orders, scheduling pickups, and resolving service-related issues promptly and effectively.

2. Problem Resolution:

   • Investigate and resolve customer complaints regarding service interruptions, missed pickups, billing discrepancies, etc.
   • Escalate complex issues to the appropriate department for resolution while ensuring timely follow-up with the customer.

3. Documentation and Data Entry:

   • Maintain accurate customer records, service logs, and documentation of interactions using our CRM system.
   • Update customer accounts with relevant information, service changes, and billing updates.

4. Billing and Payments:

   • Assist customers with understanding billing statements, payment options, and account balances.
   • Process payments, set up payment arrangements, and manage customer accounts receivable inquiries.

5. Customer Education:

   • Educate customers on proper waste disposal practices, recycling guidelines, and environmental stewardship initiatives.
   • Promote company programs and services aimed at enhancing customer satisfaction and environmental sustainability.

6. Cross-functional Collaboration:

   • Collaborate with dispatchers, drivers, and operations teams to ensure seamless service delivery and resolve service-related issues.
   • Communicate customer feedback and operational challenges to relevant stakeholders for continuous improvement.

Requirements:

• Proven experience in customer service or a related field, preferably in waste management, utilities, or logistics industries.
• Excellent communication skills (verbal and written) with a strong customer service orientation.
• Ability to navigate and utilize CRM systems, databases, and basic office software (e.g., MS Office Suite).
• Strong problem-solving skills with the ability to handle challenging situations professionally and calmly.
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively.

Preferred Qualifications:

• Knowledge of waste management practices, recycling processes, and environmental regulations.
• Previous experience using waste management software or ERP systems.
• High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Edward Beller