Role: Mobile Repair Technician

Location:  Montreal

Pay: CADS 25/hr

Schedule: M-F, 8-5pm

We are searching for a bilingual (English & French) Mobile Repair Technician to join our team in Montreal Quebec.

A repair technician really is the ‘face’ of our company. Whether it’s interacting with the end customer at their home or place of work, or driving our unique mobile service centre courteously around bustling streets, you are representing us at all times.

When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a accredited technician you are responsible for troubleshooting and repairing customers’ devices accurately, efficiently and to the very highest of standards to ensure best in class customer experience first time, every time.
 

Your day-to-day responsibilities include but are not limited to:

• Using our systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.

• Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures.service to attract new customers as required by the business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity and parking in a prominent position when idle.

• Complete all repairs within pre-defined timeframe.

• Complete all outbound quality control procedures.

• Complete all system-based administration procedures before returning a device to the customer and progressing to next appointment.

• Return all unused parts and/or salvage to appropriate drop-off point as required by the business.

• Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.

• Ensure that you, the mobile workshop and surrounding area are always presentable and maintained to a high standard.

• Check tools and equipment are all present, correct and in good condition.

• Keep customers proactively informed of any delays or problems.

• Seek opportunities for business improvements and raise these to the relevant stakeholders.

• Actively collect feedback and referrals from customers.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Laura Jones