Job Title: Customer Service Support (3-Month Contract)
Location: Brandon, FL
Contract Duration: 3 Months
Compensation: $18-20/hour based off experience
Schedule: Monday – Friday, 8:00 AM – 5:00 PM

A trusted electrical contractor providing high-quality service and installation to residential and commercial clients. Our team is dedicated to excellence, safety, and exceptional customer experiences.

Job Summary

We are seeking a reliable and professional Customer Service Support team member for a temporary, 3-month assignment. This role will support daily operations by assisting customers, coordinating service requests, and working closely with internal departments to ensure timely responses and high satisfaction.

Key Responsibilities

• Serve as a first point of contact for incoming calls, emails, and customer inquiries

• Schedule and confirm service appointments

• Enter and update customer and service request information into internal systems

• Coordinate with field technicians and dispatch as needed

• Follow up with customers to confirm service satisfaction or gather additional information

• Assist with general administrative support such as filing, scanning, and data entry

• Maintain a professional and courteous demeanor with customers and team members

Qualifications

• High school diploma or equivalent required

• At least 1 year of customer service or administrative experience

• Strong communication and problem-solving skills

• Comfortable using basic computer programs, including Microsoft Office Suite

• Ability to work in a fast-paced environment and manage multiple priorities

• Experience in the construction or electrical industry is a plus but not required

Why Join Us?

• Gain experience in a respected and growing company

• Professional, team-oriented work environment

• Opportunity to contribute meaningfully to customer satisfaction and operational efficiency

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright