Overview:
This role focuses on delivering top-notch customer service over the phone and supporting general office tasks. You’ll be the first point of contact for callers and visitors, ensuring smooth communication and efficient office operations.

Key Responsibilities:

• Answer and direct incoming calls promptly and professionally

• Retrieve and manage voicemail messages

• Handle and distribute incoming correspondence and emails

• Greet and assist visitors with a professional demeanor

• Notify staff of visitor arrivals and guide them appropriately

• Operate office equipment such as copiers and fax machines

• Maintain a neat and professional appearance at all times

• Protect patient information and ensure confidentiality

• Schedule and confirm appointments using EMR systems

• Support other clerical tasks and assigned projects

• Uphold health and safety procedures and adhere to regulations

Qualifications:

• Strong phone etiquette and communication skills

• Excellent organizational and customer service abilities

• Proficiency in MS Office Suite (intermediate level or higher)

• Familiarity with medical terminology is preferred

• Comfortable using standard office equipment

• High school diploma or equivalent

• 1+ years of experience in customer service, contact centers, or a related field

• Bilingual in English and Spanish is a must

Benefits

• Weekly Pay
• Holiday Pay
• After 30days: Health, Dental, Vision, GAP, Short Term Disability, Accident, Critical Illness and Life Insurance.
• Milestone Bonus of 40 hours for every 1200 hours.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez