Operations Manager – Plumbing

Location: Fort Myers, Cape Coral & Surrounding Areas

About the Role

We are seeking an experienced Operations Manager to oversee and elevate all field and service operations within a fast-paced residential and commercial plumbing environment. This role supports multiple service areas across Lee, Collier, and Charlotte Counties, ensuring seamless scheduling, exceptional workmanship, and strong team performance. The ideal candidate is a hands-on leader who thrives in a dynamic, customer-focused setting.

Position Overview

As Operations Manager, you will drive efficiency across dispatching, scheduling, quality control, budgeting, inventory oversight, and technician leadership. You will support a wide range of services, including trenchless repairs, hydro-jetting, sewer camera inspections, and full-system plumbing.

Key Responsibilities

Operational Leadership & Scheduling

• Oversee daily field operations across multiple service regions.
• Coordinate closely with dispatch to ensure timely response and optimal technician deployment.
• Monitor job progress and reallocate resources in real time to maintain 24/7 service coverage.

Team & Performance Management

• Lead, mentor, and develop plumbing teams through training, coaching, and performance reviews.
• Uphold consistent quality control through job inspections, safety enforcement, and compliance oversight.

Customer Satisfaction & Communication

• Serve as the escalation point for service issues, ensuring prompt and effective resolutions.
• Support customer communication by collaborating with office and dispatch teams and ensuring accurate, timely follow-up.

Budgeting & Inventory Management

• Manage service budgets and analyze job profitability.
• Oversee equipment, materials, and parts inventory; maintain supplier relationships and negotiate pricing.

Compliance & Process Improvement

• Stay current on plumbing codes, regulations, and safety requirements.
• Identify and implement operational improvements, including technologies such as trenchless systems and hydro-jetting equipment.

Reporting & Analytics

• Develop and track KPIs for productivity, response times, job completion rates, and customer satisfaction.
• Leverage performance data to make strategic recommendations and drive continuous improvement.

Skills & Experience

• 5+ years of experience in plumbing operations, field service management, or a related trade operations role.
• Strong leadership abilities with experience training, coaching, and directing field teams.
• Competence in budgeting and analyzing P&L metrics.
• Knowledge of plumbing systems, trenchless technology, and emergency plumbing services.
• Excellent communication skills across field technicians, office personnel, suppliers, and customers.
• Experience using project management software, CRM systems, and inventory management tools.
• Familiarity with Florida plumbing codes and safety regulations.
• Valid driver’s license with the ability to travel across the service area.

Why You’ll Love This Role

• Join a respected, community-focused plumbing organization with a 40+ year history of service excellence.
• Be part of a supportive, team-oriented culture with strong local roots.
• Enjoy meaningful autonomy, clear growth pathways, and the opportunity to bring innovative technologies into daily operations.
• Contribute to a mission centered on exceptional service and long-standing customer relationships.

EOC

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law