We’re looking for a detail-driven, bilingual (English/Spanish) professional to join a legal team dedicated to helping injury victims. In this role, you'll be responsible for gathering critical intake information, opening new files accurately, and ensuring all essential data, documents, and deadlines are properly entered into the system. If you have experience in personal injury law and thrive in a high-volume, client-focused environment, this role could be a perfect fit.

Key Responsibilities:

• Receive and process new personal injury intakes via phone, email, and referrals

• Collect and verify client details, including incident facts, insurance info, and prior claims

• Scan and upload all necessary intake documentation (retainers, IDs, authorizations, insurance cards)

• Set up new cases in the case management system, ensuring correct data entry for all parties and deadlines

• Perform initial insurance coverage checks (liability, UM/UIM, MedPay)

• Request key records like police reports and EMS summaries

• Communicate with clients to confirm information, explain next steps, and schedule follow-ups

• Route files efficiently to the appropriate legal teams using set workflows

• Track intake metrics and maintain accuracy and confidentiality standards

• Identify and report any data gaps or workflow issues

Qualifications:

• Bilingual in English and Spanish (written and verbal) — required

• 1+ years of experience in a personal injury law firm or in a legal intake/case opening position — required

• Understanding of personal injury processes, insurance terms, and medical documentation

• Skilled in using legal case management systems and digital documentation tools

• Excellent attention to detail and fast, accurate data entry

• Strong communication skills with professionalism and empathy

• Comfortable working under pressure in a high-volume, deadline-sensitive environment

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez