Key Responsibilities

• Operational Leadership & Scheduling
• Oversee daily field operations across all service areas; coordinate with dispatch to ensure prompt response and efficient technician deployment.
• Monitor job progress and adjust resource allocation in real-time (24/7 coverage).
• Team & Performance Management
• Lead and mentor plumbing crews; conduct regular training, stand-ups, and performance reviews.
• Enforce quality control: inspect completed jobs, uphold safety and compliance standards.
• Customer Satisfaction & Communication
• Serve as a point of contact for escalated issues, ensuring quick resolution and customer satisfaction (upfront quotes, service warranty follow-through).
• Collaborate with office staff to streamline communication and follow up.
• Budgeting & Inventory Management
• Manage service budgets and analyze job profitability.
• Track and reorder equipment, materials, and parts; negotiate with suppliers for best pricing.
• Compliance & Process Improvement
• Maintain up-to-date knowledge on codes, regulations, and safety protocols.
• Evaluate and implement operational best practices, from trenchless tech to hydro-jetting systems
• Reporting & Analytics
• Develop KPIs to measure team productivity, response times, job completion rates, and customer feedback.
• Use performance data to identify issues and drive continuous improvement

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  Skills & Experience
  • 5+ years in plumbing operations or similar field-service management roles.
  • Strong leadership with team-building, coaching, and conflict-resolution skills.
  • Budgeting expertise and comfort analyzing P&L metrics.
  • Solid understanding of trade-level plumbing systems, trenchless technologies, and emergency services.
  • Excellent communication across technicians, office staff, suppliers, and clients.
  • Experience with project management, CRM, and inventory software
  • Familiarity with Florida plumbing codes and safety regulations.
  • Valid driver's license and willingness to travel across the service area.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Bradley Wallace