Job Title: Technical Support Specialist

Location: Doral, FL / Onsite

Direct Hire

Salary: $65,000 - $70,000/year

Summary:

The Technical Support Specialist provides end-user support to ensure reliable computer operation and prompt resolution of technical issues. This role handles incoming support requests, troubleshoots hardware and software problems, and escalates complex incidents to maintain service level agreements (SLAs). The position involves both remote and hands-on technical assistance at the desktop level.

Key Responsibilities:

• Respond to and resolve user support requests via phone, email, or in-person.
• Diagnose, document, and track technical issues through to resolution.
• Escalate complex issues and identify recurring problems to prevent future incidents.
• Assist with software installations, updates, and rollouts following change management procedures.
• Perform hands-on desktop support, maintenance, and hardware/software upgrades.
• Maintain help documentation and user FAQs to support self-service.

Qualifications:

• Extremely good customer service
• High School Diploma or College degree in Computer Science or Equivalent.
• A+, Net+, or equivalent technical certifications (MCSE a plus).
• Strong troubleshooting and customer service skills.
• Ability to build rapport, remain patient, and provide clear technical guidance to all users.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Ruben Rabines