Service Manager

Location: Jacksonville, FL
Industry: Residential & Commercial HVAC
Work Model: On-site
Compensation: $80,000 – $100,000 base salary plus performance-based bonus

Overview

An established HVAC company serving the Jacksonville market is seeking a Service Manager to oversee service operations and lead a team of field technicians. This role is responsible for technician leadership, service department performance, and customer satisfaction across both residential and commercial clients.

The Service Manager will work closely with ownership while partnering with dispatch and warehouse teams to ensure efficient service delivery, strong operational performance, and a high standard of customer care.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of approximately 14–15 HVAC technicians

• Establish performance expectations and monitor technician productivity

• Conduct performance reviews and provide ongoing field coaching

• Support recruiting, hiring, and onboarding of new technicians

• Promote a culture focused on professionalism, safety, and customer service

Operational Management

• Coordinate with dispatch to optimize technician scheduling and route efficiency

• Collaborate with warehouse operations to maintain parts availability and service workflow

• Ensure compliance with safety standards and operational procedures

Financial Performance

• Monitor service department revenue, margins, and labor efficiency

• Track service KPIs such as productivity and callback rates

• Identify opportunities to improve operational performance and profitability

• Partner with leadership on budgeting, forecasting, and department strategy

Customer Experience

• Monitor customer feedback and service outcomes

• Address escalated service issues when needed

• Maintain consistent service quality and workmanship standards

• Support strong relationships with long-standing residential and commercial clients

Required Qualifications

• 5+ years of experience in the HVAC industry

• 2+ years of leadership experience managing service technicians or field teams

• Experience working with both residential and commercial HVAC systems

• Familiarity with service department KPIs and operational metrics

• Strong leadership, communication, and organizational skills

• Valid driver’s license

Preferred Qualifications

• EPA Certification

• Experience managing service department financial performance

Compensation & Benefits

• Base salary: $80,000 – $100,000

• Performance-based bonus

• Health insurance

• 401(k) with company match

Opportunity

This role offers the chance to lead a well-established service team within a long-standing HVAC organization focused on quality workmanship and strong customer relationships in the Jacksonville market.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Christian Kincer