Client Relations Specialist (Logistics)

Location: Inglewood, CA - Onsite

We are seeking a detail-oriented and customer-focused professional to support a fast-paced logistics environment specializing in time-sensitive and temperature-controlled healthcare shipments. This role combines logistics coordination with client support, ensuring shipments are handled efficiently while delivering a high level of service throughout the process.

Responsibilities:

• Coordinate domestic and international shipments, including time-critical and temperature-sensitive deliveries
• Monitor shipment status and proactively communicate updates, delays, or issues to clients and internal teams
• Serve as a primary point of contact for clients, providing timely responses and high-quality service
• Work closely with carriers, vendors, and internal departments to ensure smooth pickup, customs clearance, and final delivery
• Prepare and review shipping documentation to ensure accuracy and compliance with industry standards (GDP, IATA)
• Maintain detailed records and tracking information within internal systems
• Handle urgent requests and last-minute changes with professionalism and efficiency

Qualifications:

• 2+ years of experience in logistics, customer service, or supply chain (healthcare, pharma, or clinical trials experience preferred)
• Strong understanding of international shipping processes and customs procedures
• Experience supporting clients in a fast-paced, service-oriented environment
• Familiarity with temperature-controlled or cold chain logistics is a plus
• Excellent organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and logistics or tracking systems
• Strong communication skills, both written and verbal
• Flexibility to work non-traditional hours when needed 

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Andres Diaz