This role serves as a training liaison and support partner for Owner-Operators (Business Capacity Owners). The position focuses on onboarding, education, and ongoing operational support to help drivers succeed and maximize their business performance.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Position Summary

As an Owner-Operator Support & Success Specialist, you will play a key role in guiding and supporting Owner-Operators throughout their lifecycle. This includes setting clear revenue expectations, addressing operational questions, and conducting post-orientation follow-ups to ensure long-term success.

You will collaborate cross-functionally with advisors, safety coordinators, and agents while maintaining accurate system records and ensuring consistent communication across all stakeholders.

Key Responsibilities

• Establish revenue expectations and provide solutions to operational questions or concerns
• Conduct post-orientation follow-ups to assess engagement and support ongoing needs
• Serve as a communication bridge between Owner-Operators, advisors, safety coordinators, and agents
• Maintain accurate contractor, tractor, and operator records in internal systems
• Assist with orientation and safety program support, including training sessions, recertifications, and equipment distribution
• Educate Owner-Operators on available tools and resources to support business performance and efficiency
• Handle inbound inquiries, participate in retention initiatives, and support safety meetings as needed (occasional after-hours involvement)
• Facilitate issue resolution between stakeholders and assist with compliance reviews when required
• Support training programs, including simulator usage, and contribute to special projects

Minimum Qualifications

• High school diploma or GED
• At least 1 year of experience in customer support, transportation, or a related field

Preferred Qualifications

• Prior leadership experience
• Experience supporting Owner-Operators or independent contractors

Key Skills & Competencies

• Strong organizational skills with the ability to engage and motivate others
• Ability to thrive in a fast-paced, dynamic environment
• Proficiency with data entry systems and Microsoft Office (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Strong multitasking and time management abilities with minimal supervision
• Comfortable handling physical tasks, including lifting up to 25–50 lbs