We are seeking a highly organized and detail-oriented Sales Support Specialist to support our sales operations. This role is responsible for managing the quoting, order processing, and shipping coordination process while working closely with internal teams, customers, and vendors.

Key Responsibilities

• Manage and prepare customer quotes in partnership with the sales team
• Process sales orders accurately, including pricing, product availability, and shipping details
• Enter and maintain orders and invoices in the ERP system
• Communicate with customers and internal teams regarding order status, timelines, and updates
• Coordinate with vendors and logistics partners to ensure timely delivery
• Maintain accurate records of quotes, orders, and shipping documentation
• Assist with customer inquiries, product information, and issue resolution
• Partner with Accounting to support invoicing, payment processing, and portal uploads

Qualifications

• 2+ years of experience in sales support, order processing, or sales administration
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP or CRM systems preferred
• Knowledge of shipping/logistics or international trade is a plus

What We’re Looking For

• Team-oriented and proactive mindset
• Strong follow-through and problem-solving skills
• Ability to work cross-functionally with sales, accounting, and operations