The Customer Service Representative provides high-quality support over the phone while assisting with a variety of administrative and front-office tasks.

Key Responsibilities

• Answer incoming calls promptly and route them to the appropriate departments.
• Retrieve and manage voicemail messages, ensuring timely follow-up and call transfers.
• Sort and distribute incoming correspondence from multiple mail sources.
• Greet patients and visitors with professionalism and courtesy.
• Notify staff of visitor arrivals and guide guests to the correct locations.
• Perform general clerical duties, including operating office equipment such as copiers and fax machines.
• Maintain a polished and professional appearance and demeanor at all times.
• Support additional projects and tasks as assigned.
• Safeguard sensitive information and uphold confidentiality standards.
• Schedule appointments, confirm details with patients, and document accurately in the electronic system.
• Follow established procedures to maintain a safe, secure, and compliant workplace.

Required Skills & Abilities

• Strong phone communication and etiquette skills
• Clear and professional verbal and written communication
• Excellent interpersonal and customer service abilities
• Strong organizational skills with attention to detail
• Familiarity with medical terminology
• Proficiency in operating standard office equipment
• Intermediate knowledge of Microsoft Office applications

Education & Experience

• High school diploma or equivalent
• 1+ years of experience in a contact center, customer service, or similar role
• Bilingual in English and Spanish is a plus

Physical Requirements

• Ability to stand, walk, and bend for extended periods
• Comfortable sitting and working at a computer for long durations
• Ability to lift or move up to 10 pounds occasionally

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez