Customer Care Specialist

About the Opportunity:

A growing medical technology organization is hiring a Customer Care Specialist to support customer inquiries, order processing, quote requests, returns, repairs, and account-related questions.

This is an entry-level, office-based customer care role designed for someone who communicates professionally, works accurately in systems, and enjoys helping customers and internal teams keep orders and information moving smoothly.

The role supports a mix of internal sales team members, healthcare professionals, and customer contacts, so strong communication, attention to detail, and follow-through are essential.

What You Will Do:

• Respond to customer inquiries by phone and email in a timely and professional manner.
• Process orders, quotes, modifications, cancellations, and confirmations.
• Follow up on pending or delayed orders and provide accurate updates.
• Support questions related to order status, products, repairs, returns, account information, and inventory.
• Enter and maintain accurate customer, order, and interaction details in company systems.
• Review order information for accuracy, including product selection, shipping details, and payment-related information.
• Resolve basic customer issues using established procedures and escalate more complex matters when needed.
• Work closely with customer care team members, sales, and internal departments to support a smooth customer experience.

Required Qualifications:

• High school diploma or equivalent.
• Ability to work 100% onsite Monday through Friday in Jacksonville, FL.
• Comfortable accepting $18/hour compensation.
• Strong verbal and written communication skills.
• Basic computer skills, including comfort using email and Microsoft Office applications.
• Ability to accurately enter, verify, and maintain customer and order information.
• Strong attention to detail and ability to manage multiple inquiries or tasks.
• Professional, reliable, and customer-service focused.

Preferred Qualifications:

• 0 to 2 years of customer service, administrative support, call center, retail, hospitality, front desk, or similar customer-facing experience.
• Experience processing orders, quotes, returns, repairs, tickets, appointments, or other structured transactions.
• Exposure to ERP, CRM, POS, inventory, scheduling, dispatch, ticketing, or similar business systems.
• SAP experience is a plus.
• Experience supporting healthcare, medical office, professional services, or product-based customer environments is helpful but not required.
• Inventory, shipping, returns, or repair coordination experience is a plus.

Compensation and Work Model:

Pay: $18/hour
Schedule: Monday through Friday
Work model: 100% onsite
Location: Jacksonville, FL 32246
Start timing: ASAP preferred
Interview process: One onsite interview, approximately 45 minutes

How to Apply:

If you are interested in an onsite customer care role with strong training and growth potential, apply directly or contact the recruiting team to discuss the opportunity.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Christian Kincer