Claims Processor (GAP / Total Loss Claims)

Role Summary

The Claims Processor is responsible for collecting, reviewing, and assembling total loss documentation to determine eligibility for GAP/waiver claim benefits. This role ensures claims are accurately reviewed, properly documented, and processed in accordance with applicable guidelines and timelines.

Key Responsibilities

• Provide support to all parties involved in the claims process to obtain required documentation and information.
• Review incoming claims and verify that all required documents are complete, accurate, and legible.
• Conduct initial analysis and investigation of claims to determine readiness for final approval.
• Maintain accurate and detailed records of all claim activity, including notes, correspondence, payments, and communications in the system.
• Prepare and submit complete claim packages to the appropriate review team for final disposition.
• Handle inbound calls in a call center environment regarding claim status, documentation requirements, and settlement explanations.
• Communicate regularly with dealers, lenders, policyholders, and other stakeholders to ensure timely updates and follow-ups.
• Perform follow-ups on open claims at required intervals to ensure timely resolution.
• Ensure compliance with internal procedures, state regulations, and processing guidelines.
• Maintain schedule adherence and meet productivity and quality standards.

Training

Comprehensive 4–6 week training program covering:

• GAP/waiver product knowledge
• Claims processing systems and procedures
• Documentation standards
• Call handling and customer service expectations

Qualifications & Experience

• High school diploma or equivalent required
• 3+ years of claims, insurance, or call center experience preferred
• Experience with GAP claims, auto finance, or property & casualty insurance strongly preferred
• Property & Casualty Adjuster License is a plus

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Evelyn Johnson