Claims Processor – GAP Claims

Location: Remote (Florida, Iowa, Indiana, and North Carolina Residents Only)

Pay Range:

• $25.00 - $27.00 per hour (Direct GAP Claims Experience Required)
• $20.00 - $22.00 per hour (Local Candidates Without GAP Experience; Onsite Training Required)

Position Summary

We are seeking an experienced Claims Processor to join our growing team. This role is responsible for reviewing, investigating, processing, and adjudicating Guaranteed Asset Protection (GAP) claims while ensuring accuracy, compliance, and excellent customer service.

The ideal candidate will have direct experience handling GAP claims through a third-party administrator (TPA), warranty provider, vehicle service contract administrator, or insurance carrier. Candidates must possess strong analytical skills, attention to detail, and the ability to manage claims efficiently in a fast-paced environment.

Essential Responsibilities

• Review and process GAP claims from initial receipt through final resolution.
• Analyze claim documentation to determine eligibility and coverage.
• Calculate claim benefits and settlement amounts in accordance with policy guidelines.
• Communicate with lenders, dealerships, insurance carriers, customers, and other stakeholders to obtain required documentation.
• Maintain accurate claim records and documentation within company systems.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Research and resolve claim discrepancies and coverage questions.
• Meet productivity, quality, and service-level expectations.
• Provide professional customer service while handling sensitive claim matters.
• Collaborate with internal departments to ensure timely claim resolution.

Qualifications

Required

• Minimum 2+ years of direct GAP Claims processing experience.
• Experience working for a GAP administrator, warranty company, third-party administrator, or auto insurance carrier handling GAP claims.
• Thorough understanding of GAP products, claim calculations, and claims adjudication processes.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office and claims management systems.
• Stable employment history with demonstrated tenure at recent employers.

Preferred

• Experience with vehicle protection products, finance and insurance (F&I) products, or automotive warranty programs.
• Prior experience with high-volume claims processing environments.
• Associate's degree or equivalent work experience.

Work Environment

• Fully remote for candidates with direct GAP Claims experience residing in Florida, Iowa, Indiana, or North Carolina.
• Candidates without GAP Claims experience may be considered for onsite opportunities if local to the office location and willing to complete extensive training.
• Standard business hours, Monday through Friday.

What We're Looking For

The successful candidate will be able to clearly explain GAP coverage, understand the lifecycle of a GAP claim, and demonstrate hands-on experience calculating and processing claims. Individuals with general auto insurance experience but no direct GAP claims handling background may not meet the requirements for the remote opportunity.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Amber Kemp