Our client, an industry-leading logistics company based in Doral, FL, is seeking a Cargo Claims Coordinator (Bilingual Spanish a must) to join their team as soon as possible.  This is a full-time, in-office role based at the company's Doral headquarters.  The company is providing competitive annual compensation and full benefits package, with lots of opportunity for professional growth.

Responsibilities
• Manage cargo claims from initial receipt through to complete resolution.
• Perform detailed investigations by analyzing bills of lading, inspection reports, photographs, and additional supporting documentation.
• Evaluate liability and conduct negotiations to achieve equitable settlements with clients, carriers, and insurance partners.
• Collaborate closely with cargo insurance providers on claim submissions and recovery efforts.
• Deliver clear, professional communication in both English and Spanish with customers, agents, and cross-regional internal teams.
• Maintain precise claims records and generate regular reports for leadership.
• Spot opportunities to lower claim frequency and boost overall recovery success rates.

Requirements
• Full bilingual proficiency in English and Spanish (both written and spoken) – mandatory.
• Minimum 1+ years of hands-on experience in cargo claims processing, insurance adjusting, or logistics operations.
• Excellent analytical thinking, negotiation capabilities, and strong attention to detail.
• Ability to stay composed, productive, and focused on solutions in a fast-moving, high-performance environment with open feedback.
• Skilled at handling multiple claims concurrently while thriving under pressure.
• Advanced proficiency in Microsoft Office tools, especially Excel, Word, and Outlook.
• Familiarity with maritime regulations, cargo liability rules, or the container shipping sector is a significant advantage.
• Bachelor’s degree is preferred, but not required.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

John Edwards