Care Coordinator
Location: Akron, OH 44308 (On-site)
Job Type: Full-Time, Hourly
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Compensation: $60,000–$65,000/year

About the Company
A start-up home care agency based in Akron, Ohio, providing non-medical home care services to clients throughout the region. Fewer than 10 employees, with an entrepreneurial, hands-on team culture.

Position Summary
The Care Coordinator is responsible for the oversight, coordination, and quality assurance of non-medical home care services. This role provides direct supervision and support to home health aides/caregivers, ensures appropriate staffing and scheduling, conducts field supervision, and serves as a liaison between clients, caregivers, and office staff.

Essential Duties and Responsibilities

Caregiver Coordination & Support

• Supervise, coach, and support home health aides/caregivers to ensure compliance with company policies and care standards, including annual and pre-employment training completion
• Address caregiver performance issues, provide corrective action, and participate in disciplinary processes when necessary
• Serve as primary point of contact for caregivers regarding client assignments, concerns, and scheduling needs

Scheduling & Staffing

• Coordinate and maintain caregiver schedules to ensure timely coverage of all client service hours
• Match caregivers to clients based on skills, availability, and client preferences
• Manage call-offs, last-minute coverage needs, and schedule changes
• Collaborate with recruiting staff to communicate staffing needs and onboarding priorities

Client Coordination & Quality Assurance

• Participate in client intake processes, including service initiation and ongoing service coordination
• Conduct client check-ins and follow-ups to assess satisfaction and address concerns
• Respond to client complaints or service issues and implement appropriate resolutions
• Ensure care plans are followed and services are delivered as authorized

Documentation & Compliance

• Maintain accurate and timely documentation of supervisory visits, caregiver evaluations, and client communications
• Ensure compliance with applicable state regulations, agency policies, and payer requirements
• Assist with audits, surveys, and internal quality assurance initiatives
• Utilize agency software systems (scheduling, documentation, and EVV platforms) effectively

Communication & Collaboration

• Communicate regularly with administrative staff, nurses (if applicable), and leadership regarding client and caregiver matters
• Participate in team meetings and contribute to process improvement initiatives
• Provide input on policy updates, training needs, and operational efficiencies

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1+ years of experience in home care or healthcare operations, preferably caregiver supervision
• Knowledge of non-medical home care services and caregiver roles
• Strong organizational, time-management, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems and scheduling software
• Reliable transportation and ability to travel to client homes as needed
• Stable work history required

Preferred Qualifications

• Associate's or Bachelor's degree in healthcare administration, social services, or related field
• Previous supervisory or management experience in home care
• Familiarity with state home care regulations and EVV requirements
• Experience utilizing Kantime EMR

Physical and Work Requirements

• Ability to work in an office environment
• Ability to sit, stand, walk, and drive for extended periods
• Ability to lift up to 25 pounds as needed
• On-call or after-hours availability may be required

Interview Process

1. Virtual interview with the Director and Owner
2. Offer

Benefits

• 10 days PTO (flexible)
• Additional benefits currently in development; reimbursement/added compensation may be negotiated in the interim
• No 401(k) at this time

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Sarah Khan