Heavy Haul Operations Manager

Job Summary

We are seeking an experienced Heavy Haul Operations Manager to oversee daily operations within a specialized transportation team. This role provides operational leadership, team management, and strategic direction to ensure the safe, efficient, and reliable movement of oversized and overweight cargo.

The Heavy Haul Operations Manager will lead a team of operations professionals, coordinate with internal departments, and ensure customer requirements are consistently met. This position partners closely with operations, sales, and billing teams to maintain service excellence, improve processes, and support continued business growth.

Supervisory Responsibilities

• Oversee daily team operations, ensuring workload balance, productivity, and operational efficiency.

• Provide leadership, coaching, training, and mentorship to support employee development and retention.

• Establish performance expectations and promote accountability across the team.

Essential Duties and Responsibilities

Operational Leadership

• Provide hands-on leadership in the daily management of heavy haul operations, ensuring consistent execution of established procedures and SOPs.

• Monitor workflow, assignments, work quality, accuracy, productivity, and operational standards.

• Lead, coach, and develop team members through goal setting, performance feedback, and professional development opportunities.

• Manage personnel-related responsibilities, including scheduling, time-off requests, coverage planning, and timecard approvals.

Operational Oversight

• Support project pricing discussions by providing operational expertise to ensure bids, RFQs, and transportation plans are accurate, feasible, and cost-effective.

• Identify operational risks and collaborate with leadership to resolve challenges, improve processes, and enhance overall performance.

• Ensure safe and compliant execution of complex heavy haul transportation projects.

Communication & Collaboration

• Promote clear and professional communication across departments to maintain alignment and support effective problem-solving.

• Prioritize team workloads and address time-sensitive issues impacting customer service, operational quality, and delivery performance.

• Maintain a positive, solutions-oriented approach while leading in a fast-paced environment.

• Collaborate with sales, billing, and other cross-functional teams to meet customer expectations and deliver a seamless service experience.

Process Improvement & Systems Optimization

• Lead initiatives focused on improving operational efficiency, eliminating bottlenecks, and optimizing processes throughout the project lifecycle.

• Identify and implement workflow improvements, systems enhancements, and process changes that increase accuracy, productivity, and quality control.

• Encourage continuous improvement by gathering team feedback, promoting best practices, and implementing innovative solutions.

Professional Conduct & Administrative Responsibilities

• Serve as a role model for professionalism, integrity, accountability, and ethical decision-making.

• Ensure compliance with documentation standards, reporting requirements, and audit-readiness procedures.

• Maintain accurate records and ensure adherence to company policies and regulatory requirements.

• Demonstrate dependable attendance, strong work habits, and a customer-first mindset.

• Uphold company values and professional standards in all responsibilities.

Required Skills & Qualifications

• Proven leadership experience within 3PL, transportation, logistics, or complex supply chain operations.

• Strong technical knowledge of oversized/overweight (OS/OW) transportation, specialized equipment, routing, and permitting requirements.

• Experience managing complex transportation projects; PMP certification or equivalent project management experience preferred.

• Knowledge of DOT regulations, compliance requirements, and industry best practices within specialized transportation.

• Strong communication, leadership, and conflict-resolution skills with the ability to collaborate across departments.

• Ability to manage competing priorities while maintaining operational excellence and customer satisfaction.

Education & Experience

• High school diploma or GED required.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.

• 5+ years of experience in heavy haul transportation or specialized logistics operations.

• 3+ years of direct supervisory or team leadership experience required.

• PMP certification, Six Sigma certification, or other process improvement credentials preferred.

• Prior CDL-A driving experience is beneficial but not required.

Key Competencies

• Heavy Haul Transportation Expertise

• Team Leadership & Development

• Operational Planning & Execution

• Process Improvement

• Customer Relationship Management

• Cross-Functional Collaboration

• Regulatory Compliance

• Problem Solving & Decision Making

Position Overview:
The Heavy Haul Operations Manager plays a critical role in ensuring safe, reliable, and high-quality specialized transportation services. This position drives operational excellence, supports customer satisfaction, develops high-performing teams, and contributes to long-term business growth.