We are seeking a dependable and professional Client Relations Specialist to support client accounts within a fast-paced logistics environment. This individual will serve as a key point of contact for customers, providing timely updates, responding to questions, resolving issues, and coordinating with internal teams to ensure a positive client experience.

The ideal candidate is organized, comfortable working with multiple priorities, and confident communicating by phone and email.

Key Responsibilities

• Serve as a primary point of contact for clients regarding shipments, service updates, questions, and concerns.
• Provide professional and timely customer service through phone and email communication.
• Monitor client requests and follow up to ensure issues are resolved appropriately.
• Coordinate with operations and other internal departments to obtain shipment information and provide accurate updates to clients.
• Maintain organized records of client communications, requests, and account activity.
• Prepare and update reports, spreadsheets, emails, and other documentation as needed.
• Identify service issues and work with the appropriate teams to develop solutions.
• Build and maintain positive, professional relationships with clients.
• Handle multiple requests and priorities in a deadline-driven logistics environment.
• Perform additional client service and administrative duties as assigned.

Qualifications

• Previous experience in customer service, client relations, account support, logistics, transportation, or a related environment preferred.
• Proficiency with Microsoft Outlook and Microsoft Office, including Word and Excel.
• Strong written and verbal communication skills.
• Professional and customer-focused approach to handling client questions and concerns.
• Strong organizational skills and attention to detail.
• Ability to multitask and adjust priorities in a fast-paced environment.
• Comfortable learning new systems and working with technology.
• Reliable, punctual, and able to work as part of a collaborative team.

Schedule

This is a full-time, 40-hour-per-week position. Candidates must have flexibility to work a schedule based on business and operational needs.

Schedules may include:

• Monday – Friday
• Tuesday – Saturday
• Sunday – Thursday

The assigned schedule may change, so schedule flexibility is required.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez