Parts Coordinator / Sales Parts Support

We are seeking a Spare Parts Coordinator / Sales Parts Support professional to support the day-to-day operations of a busy spare parts and service department. This position is responsible for assisting customers throughout the entire order process, including preparing quotes, processing purchase orders, coordinating shipments, invoicing, and following up to ensure customer satisfaction.

The ideal candidate is highly organized, customer-focused, and comfortable working with technical parts, inventory, vendors, and shipping. Experience in a parts, manufacturing, aviation, industrial equipment, automotive, or other technical environment is strongly preferred.

Responsibilities

• Prepare accurate spare parts quotes and process customer purchase orders

• Assist customers with identifying the correct parts and product information

• Create recommended spare parts lists based on customer requirements

• Manage customer orders from initial quote through shipment and invoicing

• Coordinate with shipping and receiving to ensure parts are received and shipped accurately and on time

• Track orders and provide customers with updates regarding availability and delivery

• Monitor freight and shipping costs and identify opportunities to minimize expenses

• Work with outside vendors to obtain parts availability, pricing, and quotes

• Maintain accurate order, inventory, and customer information within the ERP system

• Follow up with customers to ensure satisfaction and assist with questions or concerns

• Escalate customer issues to management when necessary

• Support the spare parts and service department with additional projects and responsibilities as needed

Qualifications

• 2+ years of relevant experience in spare parts, parts sales, order management, inventory, inside sales, customer service, or a related environment preferred

• Experience preparing quotes and processing purchase orders

• Strong attention to detail with the ability to work with part numbers, SKUs, pricing, and technical product information

• Experience coordinating shipping, receiving, freight, and order fulfillment

• Strong customer service and communication skills

• Comfortable communicating with customers, vendors, warehouse teams, and internal departments

• Ability to manage multiple orders and priorities in a fast-paced environment

• Proficiency with Microsoft Office, including Excel

• Experience with Microsoft Dynamics, SalesPad, or a similar ERP/inventory management system preferred

• Ability to calculate discounts, commissions, percentages, ratios, and other basic business calculations

• Associate degree in Business Administration with 1–2 years of relevant experience, 4 years of related experience, or an equivalent combination of education and experience

Ideal Candidate

We are looking for someone who understands the importance of accuracy and follow-through when managing spare parts orders. The right candidate will be comfortable working independently, taking initiative, solving customer issues, and coordinating across multiple departments to make sure orders are processed correctly and delivered on time.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jennifer Roldan