Operations Manager – Trucking

Job Summary

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of a trucking company. The successful candidate will be responsible for managing both owner-operator trucks and company-owned trucks, ensuring safety compliance, optimizing efficiency, and enhancing the company’s safety score with insurance companies and relevant authorities.

Responsibilities

Driver Management

• Recruit, train, and supervise drivers to ensure adherence to company policies and safety regulations.
• Conduct regular performance evaluations and provide constructive feedback to drivers.
• Address driver concerns, performance issues, and operational challenges promptly and effectively.
• Promote a strong culture of safety, accountability, and professionalism.

Safety Compliance

• Develop and implement safety policies and procedures to ensure compliance with local, state, and federal regulations.
• Conduct regular safety audits, inspections, and compliance reviews to identify and address potential hazards.
• Monitor driver safety performance, violations, accidents, and compliance records.
• Coordinate with relevant authorities, insurance providers, and compliance personnel to maintain and improve the company’s safety score.
• Ensure compliance with applicable DOT and FMCSA requirements.

Fleet Management

• Oversee maintenance schedules, inspections, and repairs for company-owned trucks to minimize downtime and ensure optimal performance.
• Coordinate with owner-operators to ensure their trucks are properly maintained and meet all applicable safety and compliance standards.
• Monitor vehicle maintenance records and address recurring mechanical issues.
• Work with vendors and maintenance providers to control repair costs and improve fleet reliability.

Operations Optimization

• Monitor and analyze operational data to identify areas for improvement.
• Implement strategies to improve efficiency, productivity, and overall fleet performance.
• Collaborate with logistics, dispatch, maintenance, and administrative teams to streamline operations.
• Monitor equipment utilization, driver productivity, and operational costs.
• Develop and implement procedures to reduce downtime and improve on-time performance.

Customer Service

• Liaise with customers to ensure their transportation needs are met.
• Resolve customer issues, complaints, and service concerns in a timely and professional manner.
• Maintain positive relationships with customers to enhance satisfaction and retention.
• Work closely with dispatch and operations teams to ensure consistent service quality.

Budget Management

• Develop and manage budgets for operational expenses, including fuel, maintenance, repairs, and staffing.
• Monitor operating expenses and identify cost-saving opportunities.
• Implement measures to improve profitability and overall financial performance.
• Review operational spending and recommend adjustments when necessary.
• Qualifications
• Bachelor’s degree in Business Administration, Logistics, Transportation, or a related field preferred, but not required.
• Minimum of 5 years of experience in trucking operations management or a similar role.
• Thorough knowledge of trucking industry safety regulations and compliance requirements.
• Strong understanding of DOT and FMCSA regulations.
• Proven leadership and team-management skills.
• Ability to motivate, coach, and develop drivers and operations personnel.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-focused approach with strong relationship-building abilities.
• Proficiency with fleet management, dispatch, transportation, and safety-compliance software.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Valid Commercial Driver’s License (CDL) preferred/required, with a clean driving record.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Theresa Joseph