Customer Service Representative — Claims Department
Location: Sarasota, FL
Work Arrangement: Fully onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $18–$20/hour
Employment Type: Temporary
Expected Start: Late September / Early October 2026
Assignment Length: Approximately through March 2027
Position Overview
A Sarasota-area organization is seeking a Customer Service Representative to support its Claims Department on a temporary basis while an employee is on maternity leave.
The ideal candidate will be organized, detail-oriented, professional, and comfortable handling a high volume of calls and administrative tasks. This position requires strong communication skills, accurate data entry, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
• Answer and manage a high volume of incoming calls.
• Receive and process First Notice of Loss (FNOL) submissions.
• Review claims for completeness and accuracy.
• Enter and update claim information in company systems.
• Verify policy and loss of information.
• Communicate with adjusters, policyholders, vendors, and internal departments.
• Maintain accurate claim documentation and records.
• Identify missing or inconsistent information and obtain clarification when needed.
• Follow established procedures, service-level requirements, and quality standards.
• Provide general administrative support related to the claims process.
What They’re Looking For
Strong candidates will have:
• Customer service or administrative experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organizational and time-management skills.
• Ability to handle multiple priorities in a busy environment.
• Accurate data-entry skills.
• Experience with Microsoft Office.
• Professional phone etiquette and confidence handling high call volume.
Nice to have:
• Insurance industry experience.
• Familiarity with insurance terminology.
• Experience with claims processing or FNOL procedures.
Candidate Fit
This role could be a strong fit for someone with experience in:
• Customer service
• Call centers
• Administrative support
• Insurance
• Claims processing
• Data entry
• Office/reception operations
• Policyholder or client support
Important Details for Candidates
⚠️ This is fully onsite in Sarasota.
⚠️ The position is temporary, with the current expectation that the assignment will run through approximately March 2027.
⚠️ The role involves high-volume phone work, so candidates should be comfortable spending significant time handling incoming calls.
⚠️ Strong accuracy and attention to detail are important because the position involves processing and maintaining claims information.
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Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Theresa Joseph