We are seeking a Bilingual Customer Service Representative to support international members and medical providers. This position is ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple cases while providing excellent customer service.

Requirements

• Fluent French and English required

• Spanish is a plus

• 2+ years of customer service experience

• Healthcare or health insurance experience is a strong plus

• High school diploma or GED required

• Strong communication, analytical, and problem-solving skills

• Excellent attention to detail and follow-up

• Comfortable navigating multiple systems and managing detailed case documentation

Responsibilities

• Coordinate treatment authorizations and case follow-up

• Communicate with members, medical providers, and internal teams

• Issue Guarantees of Payment (GOPs) and verify payment or denial information

• Maintain accurate documentation and track cases through completion

• Resolve questions and ensure timely communication regarding ongoing cases

• Participate in a rotating on-call schedule, including occasional evenings and weekends

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez