Customer Service Supervisor – Logistics & 3PL Operations

Location: Doral, FL
Employment Type: Contract-to-Hire
Schedule: Full-Time | On-Site

Position Overview

We are seeking an experienced Customer Service Supervisor to lead a team of customer service representatives within a fast-paced logistics and third-party logistics (3PL) environment.

The ideal candidate will have a strong background in inventory management, freight forwarding, bonded cargo operations, and customer account management, along with proven leadership experience.

This position requires someone who understands the operational side of logistics, can manage customer expectations, and is comfortable coordinating with warehouse teams, transportation providers, and internal departments.

Key Responsibilities

• Supervise, train, and support a team of five Customer Service Representatives, each responsible for managing assigned customer accounts.

• Oversee daily customer service operations, ensuring timely communication, issue resolution, and customer satisfaction.

• Monitor and maintain accurate inventory tracking, ensuring proper documentation and coordination with warehouse operations.

• Coordinate inbound and outbound shipments, including containers, trucking, and warehouse activities.

• Manage customer orders and work closely with warehouse personnel to ensure accurate processing and fulfillment.

• Oversee bonded cargo movements and ensure compliance with U.S. Customs requirements.

• Prepare, review, and manage import/export documentation, including bonded cargo paperwork.

• Assist with customer billing, invoicing, accounts receivable, and resolution of billing discrepancies.

• Communicate with customers, freight forwarders, transportation providers, and internal operations teams.

• Identify operational inefficiencies and implement improvements to customer service workflows.

• Monitor team performance, maintain accountability, and ensure customer service standards are consistently met.

Required Qualifications

• Previous supervisory or team leadership experience in logistics, freight forwarding, warehousing, or 3PL operations.

• Strong hands-on inventory tracking and inventory control experience is essential.

• Experience working in a third-party logistics (3PL) environment.

• Strong understanding of bonded cargo operations and U.S. Customs documentation.

• Required knowledge of all three U.S. in-bond movement types:

  • Type 61 – Immediate Transportation (IT)

  • Type 62 – Transportation and Exportation (T&E)

  • Type 63 – Immediate Exportation (IE)

• Experience with import operations and export documentation.

• Familiarity with accounts receivable, invoicing, and customer billing processes.

• Experience coordinating container movements, trucking, and warehouse orders.

• Strong organizational, problem-solving, and communication skills.

• Abil

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jennifer Roldan