Bilingual Customer Service Representative (English/Spanish)

Job Summary

We are seeking a dependable and customer-focused Bilingual Customer Service Representative to assist customers in both English and Spanish. The ideal candidate will handle customer inquiries, process orders, provide updates, resolve issues, and maintain accurate records while delivering professional and timely service in a fast-paced business environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in both English and Spanish.

• Provide accurate information regarding orders, services, scheduling, and account inquiries.

• Process customer orders, enter information into internal systems, and maintain accurate documentation.

• Track order status, coordinate delivery updates, and communicate changes or delays to customers.

• Resolve customer concerns and escalate complex issues when necessary.

• Communicate with internal departments to ensure customer requests are handled efficiently.

• Maintain customer accounts, update records, and document interactions.

• Follow up with customers to ensure issues are resolved and expectations are met.

• Provide professional, courteous, and timely customer service.

• Assist with general administrative duties and other tasks as assigned.

Qualifications

• Fluency in both English and Spanish, with strong verbal and written communication skills.

• Previous customer service or call center experience preferred.

• Strong attention to detail and data entry accuracy.

• Basic computer skills, including Microsoft Office and the ability to learn internal systems.

• Excellent organizational and time-management skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong problem-solving skills and a customer-focused attitude.

• Ability to work independently and collaboratively as part of a team.

Ideal Candidate

The ideal candidate is bilingual, detail-oriented, and comfortable communicating with customers and internal teams. Experience with order processing, logistics, shipping, transportation, or coordinating deliveries is a plus.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Evelyn Johnson