The Senior Warehouse Supervisor is responsible for the day-to-day leadership and performance of warehouse operations supporting medical device products, service parts, and inventory. This role ensures accurate inventory management, efficient product and parts flow, timely receiving and shipping, and high levels of operational readiness for field service, sales, installations, and customers.
The ideal candidate has strong warehouse leadership experience combined with hands-on knowledge of medical device products, parts management, inventory control, cycle counting, and ERP/WMS systems. Experience working within an ISO 13485/FDA-regulated environment is highly desirable.


Key Responsibilities:

Medical Device Product, Parts & Warehouse Operations

• Lead daily warehouse operations for medical device products, service parts, accessories, and related inventory.
• Manage receiving, inspection, storage, picking, packing, shipping, returns, and inventory movements.
• Oversee the complete lifecycle of medical device products and service parts from receipt through deployment, return, and disposition.
• Ensure medical device products and parts are properly identified, labeled, stored, tracked, and maintained according to company quality and regulatory requirements.
• Maintain appropriate inventory levels to support field service, installations, sales, and customer requirements.
• Establish appropriate min/max inventory levels and stocking strategies for critical medical device service parts.
• Coordinate with Service, Field Engineering, Sales, Supply Chain, Purchasing, Quality, and Customer Support teams to ensure product and parts availability.
• Monitor inventory shortages, excess inventory, obsolete parts, and critical service components.
• Maintain an organized, clean, and efficient warehouse environment.

Inventory Control & Cycle Counts

• Own the physical inventory accuracy program for medical device products, parts, and accessories.
• Establish and manage regular cycle-count schedules based on inventory value, criticality, and transaction volume.
• Conduct and oversee daily, weekly, and monthly cycle counts.
• Investigate inventory discrepancies and identify root causes.
• Maintain inventory accuracy within established company targets.
• Reconcile physical inventory against ERP/WMS system records.
• Monitor serialized and lot-controlled medical device products and components where applicable.
• Develop corrective actions to prevent recurring inventory discrepancies.
• Support annual physical inventory activities and internal/external audits.

Systems, Reporting & Metrics

• Maintain accurate warehouse and inventory transactions within ERP/WMS systems.
• Ensure timely processing of receipts, transfers, shipments, returns, and inventory adjustments.
• Develop and monitor KPIs including:
  • Inventory accuracy
  • Cycle-count accuracy
  • Medical device product availability
  • Service parts availability
  • Inventory turns
  • Stock-outs
  • Excess and obsolete inventory
  • On-time shipment performance
  • Warehouse productivity
• Provide regular operational reporting to Service and Operations leadership.

Quality & Regulatory Compliance

• Ensure warehouse processes for medical device products and parts comply with applicable company quality systems and regulatory requirements.
• Follow established procedures for product identification, traceability, documentation, storage, handling, and disposition.
• Maintain appropriate controls for serialized and regulated medical device inventory.
• Maintain a clean, organized, and audit-ready warehouse environment.
• Support ISO 13485, FDA 21 CFR 820/QMS, and other applicable quality-system requirements.
• Participate in internal and external audits and implement corrective actions as required.

Team Leadership

• Supervise, coach, and develop warehouse and inventory personnel.
• Establish daily priorities and assign work based on business requirements and employee capabilities.
• Train employees on medical device product handling, warehouse procedures, inventory control, safety, quality, and ERP transactions.
• Monitor employee productivity, quality, attendance, and adherence to standard work.
• Foster a culture of accountability, continuous improvement, teamwork, and customer service.

Required Qualifications

• 5+ years of experience in warehouse, inventory, parts, logistics, or service operations.
• 2+ years of supervisory or team-lead experience.
• Demonstrated experience managing medical device products, parts, and inventory or similar regulated products.
• Strong experience managing inventory control and cycle-count programs.
• Hands-on experience managing service parts and/or technical product inventory.
• Strong understanding of receiving, stocking, picking, shipping, returns, and inventory transactions.
• Experience with ERP, WMS, or inventory-management systems.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced medical device environment.

Preferred Qualifications

• Experience in the medical device, diagnostic, laboratory, ophthalmic, or other regulated industry.
• Experience working within an ISO 13485 and FDA-regulated quality system.
• Experience with serialized medical device products and components.
• Experience supporting field service organizations.
• Lean/Six Sigma or continuous-improvement experience.
• Experience managing service parts supporting a large installed medical device base.
• Experience with ERP systems such as Microsoft Dynamics, SAP, Oracle, or similar platforms.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jonathan Scott