Accounts Receivable Specialist

Overview

The Accounts Receivable Specialist is responsible for managing a portfolio of high-value customer accounts while partnering closely with internal teams such as Operations, Sales, and Customer Support. This role ensures effective application of credit and collection policies, timely resolution of billing concerns, and accurate maintenance of account records. The position also involves coordinating with external partners on collections and billing portal issues.

Key Responsibilities

• Communicate professionally with internal teams and customers regarding outstanding balances.
• Address and resolve billing discrepancies, order entry issues, and customer disputes.
• Research account histories and prepare documentation to support adjustments or corrections.
• Contact customers to secure payment on past-due invoices.
• Review assigned accounts daily and maintain detailed, accurate collection notes.
• Collaborate with payment processing staff to ensure timely and accurate cash application.
• Submit credit memos, rebills, and account adjustments as necessary.
• Evaluate requests for increased credit limits on existing accounts.
• Participate in month-end review processes and prepare relevant documentation.
• Identify uncollectible accounts for write-off or third-party placement and escalate for approval.
• Record all customer communication and account actions within the organization’s ERP system.
• Perform additional duties and projects as assigned.

Skills & Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to learn and use specialized financial or ERP software; experience with billing portals or enterprise systems is advantageous.
• Proficiency in Microsoft Office, including advanced Excel functions (e.g., VLOOKUPs, pivot tables).
• Excellent organizational abilities and a strong attention to detail.
• Comfortable working in a fast-paced environment and interacting with cross-functional teams and customers.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Strong analytical, problem-solving, and customer service skills.
• Capable of working independently with minimal supervision.
• Minimum of 5 years of experience in Accounts Receivable or a similar role.
• Bachelor’s degree in business, finance, accounting, or a related field preferred.
• Standard work schedule: 8:00 AM – 5:00 PM (Eastern Time).

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jonathan Jankowski