Job Title: Mechanical Claims Adjuster
Department: Claims Administration
Location: Jacksonville, FL (On-site)
Employment Type: Full-Time, Non-Exempt

About the Role:
We are seeking a Mechanical Claims Adjuster to join our Claims Administration team in Jacksonville, FL. This role plays a critical part in our claims process, working closely with customers, vehicle inspectors, and repair facilities to evaluate mechanical failures and determine coverage under service contracts. If you have hands-on automotive experience and a passion for customer service, this role offers the opportunity to make a meaningful impact in a fast-paced environment.

Key Responsibilities:

• Review and verify claim information to determine if the customer’s concern, diagnosis, and failure justify repair approval under the service contract.

• Evaluate repair costs to ensure they meet industry standards.

• Communicate with customers, agents, and dealers to complete thorough claim investigations.

• Ensure claims are processed according to company policies and procedures.

• Contribute to team efforts and participate in projects, reports, and documentation as assigned.

• Complete fair and timely settlements of claims.

Qualifications:

• High school diploma with at least 2 years of college or equivalent education/experience; Bachelor’s degree preferred.

• Minimum 3 years of hands-on automotive repair and diagnosis experience.

• 1–2 years of claims processing experience preferred but not required.

• ASE Certification preferred (current or previous).

• Familiarity with parts and labor guides and intermediate knowledge of Windows-based programs.

• Exceptional customer service, problem-solving, and communication skills.

• Ability to analyze technical procedures and solve practical problems in varied situations.

• Spanish fluency/Bilingual is a plus.

• Ability to adhere to a posted schedule.

Why Join Us:

• Work as part of a dedicated team in a dynamic environment.

• Gain exposure to a variety of automotive claims and processes.

• Opportunity for professional development and growth.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Amy Smith