Title: Help Desk Specialist / IT Support Technician

Location: Downtown Miami, on-site

6-12+ month contract

MUST speak spanish

We’re seeking a skilled Help Desk Specialist to provide hands-on technical support across hardware, software, and network systems. This role is perfect for someone who enjoys problem-solving, helping users, and keeping IT operations running smoothly.

Key Responsibilities:

• Provide Tier 1 & 2 support via phone, email, or ticketing system.

• Troubleshoot and resolve issues with hardware, software, and network connectivity.

• Support user account management (Active Directory, Google Workspace, etc.).

• Maintain and configure systems, software, and cloud tools including Office 365 and VPNs.

• Educate users on IT best practices and assist with data security and compliance.

Skills & Experience:

• Proficient in Windows, macOS, and Linux troubleshooting.

• Knowledge of networking (DNS, DHCP, VPN, TCP/IP).

• Familiar with platforms such as Azure, and Intune.

• Experience using ticketing tools (Jira, ServiceNow, Zendesk).

• Excellent communication and multitasking skills.

Nice to Have:

• Certifications like CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator.

• Basic scripting (PowerShell, Bash).

• Experience with enterprise tools (Salesforce, MDM, IAM platforms).

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Ruben Rabines